If you're unhappy with your treatment or product, please let us know. We’d like this to be within 90 days of reason or fault.
If you return your item to one of our clinics and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you gift vouchers to the value of the current selling price. Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase
It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused Products we're unable to cancel, refund or exchange
We can't offer refunds or exchanges on treatment (services) rendered, unless there was negligence. We can't offer refunds or exchanges on non-faulty products if packaging is opened or on the following items:
Products which have been personalised for you, such as stationery or gifts.
Perishable goods such as food supplements (out of date products) unless product was sold out of date or in error. Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We're unable to accept cancellations of these orders, unless within 48 hours of the order being placed. We'll make this clear when you place your order. This does not affect your statutory rights.
Refunds on Packages/ series of appointments where there was a bulk discount. Where a patient has had non-negligent treatment, a refund cannot be given. For early plan exits, the original discount will become void. The patient will be discounted to the current value. This will be determined by the summation of a single treatment cost (defined at date of purchase) until it matches amount of treatments received. This will be the case unless a lesser package can be given. The amount charged can at no point exceed the original value of the treatment.